At DellaTrek, customer satisfaction is our top priority. Please review our Returns & Refund Policy to understand your rights and responsibilities when making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
The product is unused, in original packaging, and in the same condition as received.
The return request is initiated within 7 days of delivery.
Proof of purchase (order confirmation or receipt) is provided.
Products that are damaged due to customer misuse or wear and tear are not eligible for return or refund.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Tech accessories that have been opened or used
Items sold as clearance or final sale
Customized or special-order items
3. Return Process
To initiate a return, please contact us at [email protected] with the following information:
Order number
Product name
Reason for return
Photographic evidence (if item is defective or incorrect)
Once we review your request, we will provide return instructions, including the shipping address.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to:
A defective product
Incorrect item received
5. Inspection and Approval
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. Approval is based on the condition of the returned item.
6. Refund Method
Since we only accept Cash on Delivery (COD).
Refunds may take 7–14 business days to process after the return is approved.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at [email protected].
8. Contact Us
If you have questions or concerns about your return or refund, please reach out to our support team:
Email: [email protected]