Thank you for shopping with DellaTrek. We are committed to delivering your gear safely and efficiently, no matter where you are in the world. Please read our Shipping Policy for important information about how and when you will receive your order.

1. Worldwide Shipping

DellaTrek ships to customers worldwide. Delivery times and availability may vary depending on your location and the product ordered.

2. Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders are not processed or shipped on weekends or public holidays.

3. Delivery Time

Estimated delivery time depends on your location:

  • Local (within your country): 3–7 business days

  • International: 7–21 business days

Delays may occur due to customs, weather conditions, or unforeseen circumstances. We appreciate your patience during such events.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

5. Cash on Delivery (COD)

All orders are shipped under Cash on Delivery (COD). Please ensure someone is available at the delivery address to make the full payment at the time of delivery. Failure to accept or pay for the order may result in account restrictions.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details (if available). Please allow some time for the tracking information to become active.

7. Incorrect Address

Please make sure your shipping address is accurate and complete. DellaTrek is not responsible for delays or delivery failures due to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [email protected] within 3 days of delivery (or expected delivery) so we can assist with a resolution.

9. Contact Us

For questions about shipping, delivery times, or order tracking, please reach out to our support team:
Email: [email protected]